All the problems you are tasked to solve today will require either your intervention or your diligence. Those that require your intervention are the enemy of those that require your diligence.
In the clinical laboratory, problems that require your diligence include maintaining staffing levels, seeking quality continuing education activities, slashing your budget, and increasing revenue, productivity, efficiency, and quality.
Problems that require intervention are unpredictable and preventable. Customer-service disasters, lost specimens, interdepartmental warfare, interpersonal disputes, equipment malfunctions, inaccurate test results that change how patients are managed in a profoundly negative way are among a few.
Interventions keep you from focusing on problems that require diligence. Enable the interventions and your lab stagnates. Reduce your interventions and you increase your diligence. The lab moves forward and so do you.
Problems that require your intervention are the enemy of your diligence.