Not long ago, we hired a general contractor we knew had high standards to work on our home renovation. When it came time for drywall, he recommended the same guy who had done the walls in the office space we were leasing. They were riddled with nail pops, unpatched divots, unsanded patches, and cracks at the ceiling joints. Our contractor was surprised to hear of his poor workmanship under someone else's scrutiny.
It's a classic example of someone who is capable of doing excellent work, but chooses not to. They thrive in every industry, even healthcare.
Do you have employees who perform beneath the level of which you know they are capable? Why are they unmotivated to give you their A-game, the game you hired them for and pay them to deliver?
There are dozens of reasons people choose not to deliver their best efforts. Until you find out otherwise, you have to assume it's their general contractor. That's you. The empowered manager is never comfortable not knowing why they get mediocrity from those capable of excellence.